FAQS
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Do you return the money?
Our goal is for our customers to be delighted with our products, but if you need to return an order, we will be happy to help.
Take a look at our Return Policy and follow the step-by-step guide.
When will I recive my order?
It takes us between 2 and 5 business days to process an order, after which we will send it to you. You will also have to take into account the shipping time, which depends on your location, but you can estimate it as follows:
● USA: 3-4 business days
● Europe: 3-7 business days
● Australia: 2-14 business days
● International: 10-20 business days
What payment methods do you accept?
Pay with Paypal, Apple Pay, Google Pay, Shop Pay, Klarna and major credit and debit cards.
Where is my order sent from?
We work with management centers spread all over the world! Orders are printed and shipped from the center closest to the customer's final address.
How do I track my order?
You will receive a link by email when your order is shipped. If you have any questions about your shipment, please contact us at contact@offclothingbrand.com.
I have received an incorrect or damaged product. What I do?
We are sorry if your product has arrived damaged. To resolve it as soon as possible, please email us at contact@offclothingbrand.com within one week from the time of delivery with photos of your damaged product, your order number and any other details you have about the order. We will contact you with a solution as soon as possible!
My order should have arrived by now, but I haven't received it yet. What I do?
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the shipping address.
● Ask about your order at your local post office.
● Ask your neighbors if the carrier had left your package with them.
Avoid theft. If you will not be home on the day of delivery, use your work address or wherever you will be.
If the address is correct and the package is not at the post office or with your neighbors, please contact us at contact@offclothingbrand.com with your order number.
If there is a problem with your shipping address, we may be able to resend your product, but you will be responsible for the costs.
Pro tip: Your zip code is a crucial part of your address. Make sure you enter it correctly.